24/7 Customer Support in Website Hosting
All our Linux website hosting packages feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our solutions before you make a purchase or you are a current customer and you have any question or a problem, you can contact us at any time, including weekends and holidays. We have multiple channels to get in touch with us - a couple of phone lines globally for your convenience plus live chat support for pre-sales, billing and general questions; email messages and support tickets for more technical issues or any matters that need more time to investigate and handle. In contrast to a number of other web hosting providers, our trouble tickets have a guaranteed maximum response time of just one hour, so whatever the problem is, it'll be resolved in a timely manner and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We know how crucial it is to receive quick support, particularly if your site is not running effectively for some reason. All of our Linux semi-dedicated packages feature 24/7 customer and tech support, therefore if something comes up, you are able to use a number of methods to contact us - telephone line with multiple local numbers worldwide, live chat, e-mail messages and tickets. The first two choices are for billing, pre-sales and general issues, so that if you don't have an account yet, for instance, you can receive extra info for our solutions, or we can assist you with uncomplicated technical problems. The other two options are for solely technical issues or everything which is more time-consuming considering that it is much easier follow the correspondence between you and our support team. The warranted maximum response time for them is just one hour, the actual one - 15-20 minutes, therefore you will not have to wait for an entire day to get assistance like you may need to do when using the services of other service providers.
24/7 Customer Support in VPS Hosting
If you've got a Virtual Private Server from us, you'll be able to get in touch with us 24/7 for every server-related issue or fordifferent problems and questions regarding the pre-installed software your server comes equipped with. In case you haven't purchased your virtual private server plan yet, you will be able to learn a lot more about our solutions by giving us a telephone call or by using our live chat service. For more tech problems, you will be able to send an email message or open a support ticket from your billing Control Panel and you will receive support within less than an hour regardless of the time of the day, even on weekends and holidays. The typical reply time generally does not exceed 30 minutes. If you're looking for assistance with third-party software, you are able to use the Managed Services upgrade that you can add to each VPS plan and our admins will help you with any set up or troubleshooting problem you have encountered.
24/7 Customer Support in Dedicated Web Hosting
All dedicated server plans that we provide feature 24/7 support via various means of communication and with a one-hour max response time warranty. In case you want to learn more about the plans or you have some general or billing questions, you are able to call one of the local numbers that we have globally or you may use our live chat support and talk with a live agent. For strictly technical problems which require assistance from a tech support person or an administrator, you can open a ticket from your billing Control Panel or you could send an e-mail message, since these channels are more appropriate to monitor a given matter. The response time for them rarely is more than half an hour, which means that you can forget all about having to wait for an entire day to receive support. The support service is available for all the server-related matters, and the pre-installed software. In case you want help with third-party apps, you may consider acquiring the Managed Services upgrade that we offer with all of the packages.