If you ever have any inquiries connected to your web hosting package or if you experience a problem with your sites, you’ll have to get in touch with the respective web hosting provider’s tech support team. It may not matter how swiftly they’ll answer if you have a generic enquiry, but a problem such as an ill-applied app update, for instance, may result in your website becoming broken or unavailable online. And the longer you wait for the support team to help you out, the longer the site will be out of order. In case you offer goods or services online, any outage will influence your website undesirably and you may lose current or potential customers. A lot of hosting providers, primarily resellers, respond to tickets and emails within twenty four hours, but in the Internet age that’s far too long, as clients will scarcely ever revisit a website that’s not functioning properly for extended time periods.

One-Hour Response Guarantee in Website Hosting

With a website hosting from us, you can just forget about waiting for hours and hours on end, or even a whole day, to get an answer to an email or a technical support ticket. Regardless of when you contact us, we will help you within less than 60 minutes with any technical or sales queries you might have. As a matter of fact, our real reaction time hardly ever surpasses twenty-thirty minutes. As we are at your disposal night and day, you will always obtain support in a well-timed fashion and we know how crucial this is in the e-world. Shortly after you contact us, we’ll reply to your queries. In case you experience any technical complication, we will handle it instead of you, or we’ll supply you with all the necessary information if there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we realize how critical it is to receive quick help, we promise that you will never have to wait around for more than one hour to get an answer to any trouble ticket that you open through your semi-dedicated server CP. Actually, you will seldom need to wait around for more than twenty to thirty minutes and this applies to any issue regardless of its nature – billing, general or technical. Moreover, our technical and client support team is working 24 hours a day, 7 days a week, 365 days a year, which implies that even in case you post a ticket during legal holidays, you will always receive a blazing-fast response, which will include the answer to a query, the solution to a problem or the info necessary to resolve an issue yourself – if there is something that you need to do on your end. With us, you will never have to spend an entire day waiting for a response like you would with lots of other companies.