Technical Support Channels
A Sixty–Minute Ticket Response Guarantee
All your help requests will be attended to in maximum 60 min after the trouble ticket or email has been submitted. If your case calls for further assistance from a server admin, we’ll direct the support ticket or the e–mail to the person on duty, without delay and we will leave a note to inform you that more time will be required for arriving at the optimal solution. And if you take advantage of the Admin Services package, any of the server administration services included there will be performed whenever you choose.
A First–Rate Client Support Service
Our client support staff will be at your disposal 24/7 if you require help with our Website Control Panel or with any of the applications that we preinstall for you on the dedicated web hosting server. And if you require assistance handling all the standard admin tasks on your dedicated hosting server, you can examine our Admin Services package, which includes backup hard drive storage space, OS updates on a weekly basis, troubleshooting and software installation services, server monitoring and restarting procedures, etcetera.
An Intuitive Help Section
Every Linux dedicated servers hosting package is equipped with our cost–free Website Control Panel, which offers an extensive knowledgebase and a set of instructional video tutorials. Whenever you need help while working with the Website Control Panel, just click the Videos or Help buttons located in the top right corner.