Support Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Answer Guarantee

  • Each ticket you submit to our customer help Dept will be handled in about one hour. The common inquiries are going to be addressed straight away. Yet, if the help inquiry you have sent calls for aid from a certified admin technician, we are going to forward the ticket to him and will notify you about the hold–off.

  • Top quality support service
  • Professional Tech Assistance Service

  • Our technical assistance Dept is going to be on shift for you 24x7x365 to to reply to all assistance inquiry tickets that you send. We offer client help for the programs that are pre–configured on your hosting server. These include our custom made Website Control Panel, the selected OS and the server administration panel (depending on the VPS type).

  • Intuitive help center
  • An Educational Help Zone

  • An in–depth and regularly updated articles base is integrated into our custom–built Website Control Panel. It gives you quick tips about how to perform all of the main website managing duties. The Help zone includes in–depth how–to articles and step by step video lessons. You can open the Help section by pressing the Help or Video buttons in the top right side of each Control Panel section.